Return Authorization — UM Distributors

RMA Form

Business Name *

Date

Address *

City

State

Zip

E-mail *

Phone # *

Fax #

Item Part No. *

Serial # *

Reason

Notes

Only boxes with an RA number clearly taped or written on the outside of the box will be accepted.
Defective product must be returned in "like new" condition, shipped freight prepaid and double boxed, with the RA concealed inside, in the original packaging box. Please do not write on the original packaging box. Any product showing signs of misuse or consumer abuse will be returned to the customer to be sent in for warranty repair. Dealer will be charged for missing boxes, packaging, manuals, etc.
RA numbers are valid for a period of 30 days only. Defective returns are eligible for return only within 90 days from the UM Distributors invoice date or 30 days of retail sale to the end-user. After, all products must be referred to the manufacturer for authorized warranty repair (some manufacturers may have stricter return policies than UM Distributors).
A copy of the UM Distributors invoice and retail customer invoice/receipt must be included with all returns. Returns will be credited at the price paid on invoice or current selling price, whichever is lower, less any restocking fee. Credit will be issued within 10 business days upon receipt of merchandise. No cash refunds.
Factory sealed product in re-sellable condition may be returned at UM Distributors discretion. Non-defective, opened products will not be considered for return. Re-sellable products authorized for return will be credited at the current UM Distributors selling price, less a 25% restocking fee.

Ship Returns To:

Ultimate Marketing
804 Center St
West Columbia, SC 29169

**All returns must be approved prior to shipment.